Privacy Policy | YpsilonWallet

Privacy Policy

Effective Date: May 5th, 2025

Introduction

Ypsilon Services International B.V. (“YSI”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website or applications, including those we develop and brand on behalf of our clients.

We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Dutch Data Protection Act (Uitvoeringswet AVG), as well as privacy requirements set by Apple and Google for apps available in their respective app stores.

Who We Are

Ypsilon Services International B.V.
Telfordstraat 51
8013 RL Zwolle
The Netherlands
Chamber of Commerce (KvK) Number: 90357078
VAT Number: NL865288501B01
Email: info@ypsilonwallet.com

YSI is a wholly owned subsidiary of Ypsilon Holding A.G., headquartered in Switzerland.

Scope of This Policy

This policy applies to personal data we collect:

Through our website and any YSI-branded applications
Through applications we develop and operate on behalf of clients (white-label or custom apps)
From visitors, users, partners, and clients interacting with our services

If we develop an app branded for a client, we may act as a data processor, and the client is the data controller. In such cases, we refer users to the client’s privacy policy.

What Personal Data We Collect

We may collect the following categories of personal data:

Information you provide:

Name, email address, phone number
Account or registration details
Content submitted via forms or app features

Information we collect automatically:

IP address and device identifiers
Browser and device type
App usage logs and analytics
Cookies and similar technologies

Information received from third parties:

Clients using our platform
Analytics or hosting providers (e.g., Firebase, AWS, Google Analytics)

Location Data:

We may collect precise or approximate location data from your device:

When you use features that require geolocation (e.g., map-based services, location tagging, or region-specific functionality)
With your explicit consent, as required by law and app store policies
Whether the app is in use (foreground) or, if permitted by you, in the background

You can manage or revoke location permissions at any time via your device settings.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract – To provide services you requested
Consent – For optional services like marketing or location tracking
Legal obligations – For compliance with EU/Dutch laws
Legitimate interests – For service improvement, fraud prevention, analytics

How We Use Your Data

We use your data to:

Provide and operate websites and apps
Respond to your inquiries and provide customer support
Improve our services through analytics and feedback
Fulfill legal and contractual obligations
Notify you of updates, changes, or service issues
If consented: send marketing messages or newsletters

Use of Location Data:

We use location data to:

Provide region-specific features or localized experiences
Enable functionality such as map-based services or regional content
Support fraud detection or enhance service delivery

We do not sell or share your location data with third parties for advertising.

Sharing Your Data

We may share your data with:

Ypsilon Holding A.G. (Switzerland) – for internal administrative purposes
Cloud service providers (e.g., hosting, backup, analytics)
Third-party vendors assisting with platform functionality
Clients – when you use a client-branded app and they are the controller

International transfers, including to Switzerland, are protected under the EU adequacy decision or Standard Contractual Clauses (SCCs) as required.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined above or as required by law. Retention periods depend on:

Legal obligations (e.g., tax, contract data)
Ongoing client relationship or user account
Security or fraud prevention needs

Your Rights Under the GDPR

You have the right to:

Access your personal data
Correct or update inaccuracies
Request erasure (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (where consent was the basis)
Receive a copy of your data (data portability)
Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

Cookies, Tracking & Location Services

We use cookies and similar technologies for:

Functionality
Performance analytics
User preferences

Our apps may also access location services:

With your consent
Through settings on your device
Only for the purposes described in Section 6

You can manage cookies through browser settings and manage app permissions (including location) via device settings.

Security

We take data protection seriously and implement appropriate technical and organizational measures to secure your data against unauthorized access, misuse, loss, or disclosure. These include encryption, firewalls, access controls, and staff training.

Third-Party Links

Our services may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors without parental consent.

Updates to This Policy

We may update this policy occasionally to reflect changes in legal requirements or our practices. The most recent version will always be posted on our website with the updated effective date.

Contact Us

Ypsilon Services International B.V.
Telfordstraat 51
8013 RL Zwolle
The Netherlands
Email: info@ypsilonwallet.com

If you’re not satisfied with our response, you can file a complaint with the Dutch Data Protection Authority:
https://autoriteitpersoonsgegevens.nl